Return & Refund Policy

At Velafora, we want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing your order.

Returns & Exchanges

Due to the personal-care and hygiene nature of our products, opened, used, tested, or unsealed products cannot be returned or exchanged.

A return or exchange may be requested if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product was damaged during delivery.

• The product received is significantly different from what you ordered.

Please contact us within 3 days of receiving your order if you experience any of the above issues.

Return Conditions

To qualify for a return or exchange:

• The product must be unused and unopened.

• The product must be in its original packaging.

• Labels, seals, and packaging must remain intact.

• Proof of purchase or order details must be provided.

• For damaged or incorrect orders, clear photos or a video of the product and packaging may be required.

Velafora reserves the right to refuse a return if the product does not meet these conditions.

Non-Returnable Items

Returns or exchanges will generally not be accepted for:

• Products that have been opened or used.

• Products with broken or removed seals.

• Products damaged after delivery due to improper handling or storage.

• Products returned because of personal preference regarding fragrance, texture, or similar subjective factors.

• Products purchased during clearance or final-sale promotions where clearly stated at the time of purchase.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order details along with clear photos or video showing the issue.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances.

Refunds

Once an eligible return is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed through an available payment method.

Please note that the time required for the refunded amount to appear may depend on your bank, payment provider, or payment method.

Shipping Charges

Original delivery charges are generally non-refundable.

If the return is required because Velafora sent an incorrect, damaged, or defective product, Velafora will arrange or cover the applicable return/replacement delivery costs.

For other approved returns, return shipping charges may be the responsibility of the customer.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Allergies & Product Suitability

Customers are encouraged to review the product ingredients and information before use. Individual skin and hair responses can vary from person to person.

A return or refund cannot normally be provided solely because a product does not suit an individual's personal preference or expected result, unless the product itself is defective or incorrectly supplied.

Contact Us

If you have any questions regarding a return, exchange, damaged order, or refund, please contact Velafora Customer Support with:

• Your name

• Order number

• Reason for your request

• Relevant photos or video, where applicable

We will review your request and assist you accordingly.

Velafora reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on our website.