Terms of service

Terms of Service

Welcome to Velafora. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. General

Velafora provides skincare, haircare, personal-care, and related products through our online store.

We reserve the right to update, modify, or discontinue any part of our website, products, pricing, or services at any time without prior notice.

2. Eligibility

By using our website or placing an order, you confirm that the information you provide is accurate and complete.

You must provide correct contact, shipping, and payment information when placing an order.

Velafora is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

3. Product Information

We try to display product descriptions, ingredients, colors, packaging, and images as accurately as possible.

However, actual product appearance may vary slightly due to:

  • Screen or device display settings

  • Packaging updates

  • Lighting conditions

  • Product batch variations

Velafora may update product packaging or product information from time to time.

4. Product Results

Results from skincare, haircare, and personal-care products may vary from person to person.

We do not guarantee that every customer will experience the same results.

Customers should carefully review product information, ingredients, and usage instructions before use.

5. Prices

All prices displayed on our website are listed in Pakistani Rupees (PKR) unless otherwise stated.

Velafora reserves the right to change product prices at any time.

Price changes will not normally affect orders that have already been confirmed.

6. Orders

After placing an order, you may receive an order confirmation.

Velafora reserves the right to cancel or refuse an order in certain situations, including:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Incorrect customer information

  • Payment issues

If payment has already been received for an order that we cancel, an applicable refund will be processed.

7. Payment

Customers must use the payment methods available at checkout.

If advance payment is required, the order may only be processed after payment has been successfully received or verified.

Velafora is not responsible for delays caused by banks, payment providers, or third-party payment services.

8. Shipping & Delivery

Delivery times shown on our website are estimates and may vary depending on the customer's location, courier service, weather, public holidays, or other circumstances.

Velafora will make reasonable efforts to deliver orders within the expected timeframe but cannot guarantee an exact delivery date.

Customers are responsible for providing a complete and accurate delivery address.

9. Returns & Refunds

All returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.

Customers should review that policy before purchasing.

Due to hygiene and safety considerations, opened or used personal-care products may not be eligible for return or exchange except where applicable.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Velafora within the timeframe stated in our Return & Refund Policy.

We may request:

  • Order details

  • Photos

  • Videos

  • Packaging evidence

This information may be required before a replacement, exchange, or refund can be approved.

11. Product Use

Products should only be used according to the instructions provided on the packaging or product page.

Discontinue use if irritation or an unexpected reaction occurs.

Customers should review the ingredients before use, especially if they have known sensitivities or allergies.

Where appropriate, a patch test may be recommended before full use.

12. Intellectual Property

All content available on the Velafora website, including:

  • Logo

  • Brand name

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Videos

  • Marketing content

is owned by Velafora or used with permission.

You may not copy, reproduce, modify, distribute, or commercially use our content without permission.

13. Prohibited Use

You may not use our website for:

  • Fraudulent activity

  • Illegal activity

  • Attempting to interfere with website security

  • Unauthorized copying of website content

  • Providing false information

  • Misusing our products, services, or brand

We reserve the right to restrict access to customers who misuse our website or services.

14. Third-Party Services

Our website may use third-party services including:

  • Shopify

  • Payment providers

  • Courier companies

  • Analytics services

  • Social media platforms

These services may operate under their own terms and privacy policies.

Velafora is not responsible for services, outages, delays, or actions outside our reasonable control.

15. Promotions & Discounts

Discounts, promotional codes, bundles, and special offers may be subject to separate conditions.

Unless otherwise stated:

  • Discount codes cannot be combined.

  • Promotional offers may have expiry dates.

  • Certain products may be excluded.

  • Promotions may be changed or ended at any time.

16. Limitation of Liability

To the extent permitted by applicable law, Velafora will not be responsible for indirect or unexpected losses resulting from misuse of our products, website, or services.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

By using the website, you acknowledge that your information may be collected and processed as described in that policy.

18. Changes to These Terms

Velafora may update these Terms of Service when necessary.

The updated version will be published on this website.

Continued use of our website after changes are published means that the updated terms will apply to future use of our services.

19. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any disputes relating to your use of our website, products, or services will be handled in accordance with applicable Pakistani law.

20. Contact Us

If you have any questions regarding these Terms of Service, your order, or our products, please contact Velafora Customer Support through the contact information provided on our website.

Last Updated: September 2026