Shipping Policy

At Velafora, we aim to process and deliver your order as smoothly and quickly as possible. Please read our Shipping Policy before placing an order.

1. Order Processing

Orders are usually processed after the order details and payment, where applicable, have been confirmed.

Processing times may vary during:

• Public holidays

• Sale periods

• High order volumes

• Product launches

• Unexpected operational delays

Once your order has been processed and dispatched, you may receive an order or shipping update.

2. Delivery Area

Velafora delivers orders across Pakistan through available courier services.

Delivery availability may depend on the customer's location and courier coverage.

3. Estimated Delivery Time

Estimated delivery time is generally:

3 to 7 working days after dispatch.

Delivery to remote or less accessible areas may take longer.

Delivery times are estimates and may be affected by factors outside Velafora's control, including courier delays, weather conditions, public holidays, road closures, or other unexpected circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

Shipping rates may vary depending on:

• Order value

• Delivery location

• Promotional offers

• Courier charges

Velafora may occasionally offer free shipping as part of a promotion.

5. Correct Shipping Information

Customers are responsible for providing complete and accurate information, including:

• Full name

• Phone number

• Complete delivery address

• City

• Any additional address details required for delivery

Velafora will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

6. Order Confirmation

Customers may be contacted for order confirmation before dispatch.

If we are unable to confirm an order using the contact information provided, the order may be delayed or cancelled.

7. Dispatch & Tracking

Once your order has been dispatched, tracking details may be provided when available.

Customers can use the tracking information to check the delivery status of their order.

Please note that tracking updates are managed by the courier company and may sometimes take time to appear.

8. Delivery Attempts

Courier companies may attempt to contact the customer before or during delivery.

Customers are responsible for:

• Keeping their phone number available

• Providing access to the delivery location

• Responding to courier calls where necessary

If delivery fails because the customer is unavailable, unreachable, or has provided an incorrect address, additional delivery charges may apply if the parcel needs to be shipped again.

9. Delayed Orders

If your order has not arrived within the expected delivery period, please contact Velafora Customer Support with your order details.

We will help you check the delivery status with the courier where possible.

Courier delays may occur and are sometimes outside Velafora's direct control.

10. Damaged Packages

Please inspect your package when you receive it.

If the package or product arrives damaged, please contact Velafora as soon as possible and provide:

• Your order number

• Clear photos of the package

• Clear photos or video of the damaged product

Claims for damaged products should be submitted within the timeframe stated in our Return & Refund Policy.

11. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, please contact us with your order number and relevant photos or video.

We will review the issue and provide an appropriate solution where applicable.

12. Refused or Unclaimed Parcels

If a customer refuses to accept an order without a valid reason or repeatedly places orders that are not accepted, Velafora reserves the right to limit or refuse future orders.

Additional delivery charges may apply if the customer requests the order to be shipped again.

13. Changes to Shipping Address

If you need to change your shipping address, please contact us as soon as possible.

We can only change an address before the order has been dispatched.

Once the parcel has been handed over to the courier, we may not be able to change the delivery address.

14. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and our Return & Refund Policy will apply where relevant.

15. Contact Us

For shipping questions, delayed orders, tracking assistance, or delivery issues, please contact Velafora Customer Support using the contact details available on our website.

Please include your order number so we can assist you more efficiently.

Last Updated: September 2026