Shipping:
Orders are carefully packed and shipped to the address provided at checkout. Delivery times may vary depending on the delivery location. Customers will receive their order according to the shipping method available at checkout.
Returns:
Due to the nature of our skincare and personal-care products, we generally do not accept returns or exchanges once an order has been delivered.
If your order arrives damaged, leaked, or with an incorrect product, please contact us within 24 hours of delivery with your order details and clear photos/videos of the package and product. We will review the issue and assist you accordingly.
Important:
Please make sure your shipping address and contact details are correct before placing your order. VELAFORA is not responsible for delays caused by incorrect or incomplete delivery information.
